Question 1

HOW DO I SECURE YOUR SERVICES FOR MY WEDDING?

Accepted Answer

We require both a signed contract and non-refundable retainer of $500 to secure your date. The retainer payment will be applied to the final balance.

Question 2

WHAT IF I ONLY NEED HAIR OR MAKEUP SERVICES, NOT BOTH?

Accepted Answer

We're happy to work next to other beauty vendors on the day of the wedding. Our brides typically book us for both services due to the ease of coordinating everything with one vendor rather than two.

Question 3

WHAT SETS YOUR COMPANY APART?

Accepted Answer

3 things. 
#1 We specialize in elevated natural beauty. Our brides usually come to us saying how everyone who has done their makeup caked it on and though it was pretty, it was just too much for them. We really understand the natural bride which you can see in our photos. 
#2 Signature Timeline Coordination - We work directly with your vendors to create your wedding morning timeline. As the wedding gets closer, we’ll contact your photographer and find out what time they want your group to be ready and then we’ll build our schedule around them.  This makes for a much more relaxing morning for your group and takes some tasks off your list the month before the wedding. We are the only beauty vendor in the Philadelphia area that does this!
#3 Luxury Skin Prep - We're the only company that has packages set with built in Assistants to provide mini facials to your entire party on the wedding day. Not only is this relaxing and luxurious, but it leaves you with the perfect canvas for makeup.
#4 Our incredible team is like a family. Everyone has been hand selected based on their talent, style, and personality.  Each artist is licensed in PA and is an expert in their craft. We all really love each other and you will love your new BFFs!

Question 4

MY BIGGEST FEAR IS NOT LOOKING LIKE MYSELF ON MY WEDDING DAY. HOW WOULD YOU DESCRIBE YOUR TEAM'S STYLE?

Accepted Answer

We specialize in bringing out the best version of YOU. We aren't looking to give you a cookie cutter style based on current trends. We sit and listen to our brides and take their likes/dislikes/lifestyle into account to fully customize their look. We don't want to make you unrecognizable when you walk down the aisle, we want your natural beauty to shine through.

Question 5

WHAT IF I'M NOT SURE WHAT I WANT? WILL YOU HELP ME COME UP WITH A PLAN?

Accepted Answer

Yes! We will sit down at your Preview Session and ask you lots of questions to figure out your comfort level and style. We'll work with you to create a look that brings out the best version of you. If you're unsure about wearing your hair half-up or in a classic updo, the trial would be the time to try out different options and get a good feel for what look is best for you.

Question 6

HOW SOON DO I NEED TO BOOK MY WEDDING MAKEUP AND HAIR?

Accepted Answer

We’re unable to hold a date without a signed contract and retainer. The sooner you know your date, the better as we book up quickly!  Most of our brides book us about a year before the wedding but some go as far as 2 years out!  Once you have secured a venue and date, we advise that you should book hair and makeup right after.

Question 7

WHEN WILL I NEED TO KNOW HOW MANY PEOPLE IN MY GROUP ARE HAVING HAIR AND MAKEUP SERVICES?

Accepted Answer

We request a strong headcount at the time of contract signing so that we can reserve the correct number of artists for your group. We cannot guarantee we'll have the ability to add services after contract signing but as long as we have the artists and time needed, we're happy to add services at any time.

We are unable to remove services once we're 60 days out from the wedding. If someone wants to cancel services after that time, we’re able to transfer services to someone else in your group, but the final service count and invoice total cannot be lowered after the 60 day mark.

Question 8

WILL YOU TRAVEL TO MY LOCATION? IS THERE A FEE?

Accepted Answer

Yes! We travel to you so you can relax and enjoy your day! The first 25 miles of travel each way are included. A travel fee of $1 per mile per artist will be charged for any location that is over 25 miles from our salon in Paoli.

Question 9

DO YOU TRAVEL TO DO WEDDINGS OUT OF STATE?

Accepted Answer

Yes, we travel and have passports! Please schedule a complimentary phone consultation to discuss options for destination wedding services.

Question 10

CAN I WORK WITH YOU FROM A LONG DISTANCE?

Accepted Answer

Of course! We work with a lot of clients from outside of the Philadelphia area and even abroad. Everything can easily be done via email!

Question 11

WHEN ARE PAYMENTS DUE AND WHAT PAYMENTS ARE ACCEPTED?

Accepted Answer

You will receive an online link to pay via credit/debit card or bank transfer through our portal when payments are due.
Retainer payment - Due at contract signing to hold the date
Final payment – Due 14 days before the wedding

Question 12

DO YOU REQUIRE A RETAINER PAYMENT TO HOLD MY DATE?

Accepted Answer

Yes, we require a $500 retainer payment at the time of booking which will be applied to your final balance. The balance is due two weeks before your wedding day.

Question 13

IS MY DEPOSIT/RETAINER REFUNDABLE?

Accepted Answer

No. Your deposit/retainer is non-refundable in the event you decide to cancel for any reason.

Question 14

DO I HAVE TO PAY IN ONE SUM OR CAN MY ATTENDANTS PAY INDIVIDUALLY?

Accepted Answer

We will send you an invoice to pay online in one lump sum.

Question 15

AM I RESPONSIBLE FOR PARKING FEES?

Accepted Answer

Yes, due to the amount of equipment our team must bring our clients are responsible for any parking fees. The parking fees per artist will be charged to your hotel folio.

Question 16

WHAT IF I PAY FOR SOMEONE ON MY CONTRACT AND THEY BACK OUT OF SERVICES?

Accepted Answer

If you are more than 60 days out from the wedding day we are happy to allow changes to the headcount. Within 60 days, you will still be responsible to pay the full balance due.  If someone backs out of services, ask a friend or other family member to take their spot.

Question 17

WHAT DO I DO IF I NEED TO CHANGE ANY DETAILS (LOCATION, TIME, NUMBER OF PEOPLE) FOR MY WEDDING?"

Accepted Answer

Shoot us an email if you need to make any changes. We try our hardest to accommodate you but if details change close to the wedding date we can’t always guarantee flexibility with our artist/stylist schedules.
Any service changes made within 60 days of the wedding date are not eligible for any refunds.

Question 18

WHAT IS SIGNATURE TIMELINE COORDINATION?

Accepted Answer

With our Signature Timeline Coordination, we collaborate with your vendors to create a timeline around their plans. We then provide you with a detailed schedule of appointment times for each requested service. We are the only beauty company in the area that offers this extensive service. It's a game changer and is included in all of our event bookings.

FAQ